I’m acting as if I’m going to be able to keep my car.
I brought it in for its first oil change.
Everything went well. The service manager worked hard to please me.
But I was already happy.
Happy that I still have a car.
Happy the oil change didn’t cost a dime.
Happy there was strong, freshly brewed coffee waiting for me in the lounge.
I was halfway through my first cup when my new best friend, Mr. Service Manager, asks me if I want to test drive the vehicle.
I say, ” I’ve already bought the car. Month and a half ago.”
He says, “Yes I know. But, I have to ask these questions. I won’t ten the survey if I don’t.”
“Ten the wha…?”
“The survey that’s gonna end up on your e-mail or in your mailbox. It’s gonna want you to rate me, on a scale of 1-10,
as to whether or not I provided prompt and courteous service. Ten is the highest possible score.”
“Then, it’s Tens all around for you, my friend. The coffee was hot, the oil change was quick and it didn’t cost me a penny. Nothing to bitch about. Excellent service. Excellent. ”
Then, I took my keys, shook his hand, climbed into my ride and took off.